What personal information do we collect?
1. We collect the necessary information from you when you place an order on the site. Name, email address, phone number and payment method.
2. In order to guide you through our website, we use "cookies" to gather information about our visitors and direct them to where they want to go.
3. If you have opted into our text message (sms) marketing campaign, it shows that you have agreed and consented for us to send you sms alerts
Shipping & Delivery
After we have received and processed your payment in full, your package will be shipped out within 1 business day. Our warehouse is closed on the weekend, so if you ordered on Saturday or Sunday, expect your order to be shipped out bright and early Monday morning!
Although we take extra precaution to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been update as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.
Matchami ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Matchami, subsidiaries or delivery services shall be in no way liable or required to issue a resend or refund. Matchami does not take responsibility for stolen packages once they have been labeled "Delivered" by the post office carrier. If your package has been stolen please seek information from our Customer Service Team.
INTERNATIONAL ORDERS: Due to the constant change in Customs Fees for every individual country, we can not guarantee that your country will or will not have customs fees added onto your order. If customs fees are due at the time of pick up, the customer is responsible for these charges.
If you have any issues with your package, please email us directly: firstname.lastname@example.org
Cancellation and Return Policy
If you wish to cancel your order, you must submit a cancellation notice immediately. Our Matchami Shipping Team work incredibly fast to make sure that you get your tea as soon as possible!
1. You must send us a cancellation notice within two hours of your order to ensure that we have not already shipped it out! Your order will only be refunded if you have sent us your cancellation notice within this time. All cancellation notices can be emailed to email@example.com with the subject Order CancellationÂ.
2. If your package has been delivered in an unsatisfactory condition, you have 12 business days to send us an email explaining and showing though the use of a picture, that the product has been compromised.
3. Refunds will not be made after the product has been shipped and sent to the address that the customer has specified on their order. Matchami ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Matchami or delivery services, shall be in no way liable or required to issue a resend or refund.
4. Matchami does not promise or guarantee any specific result or effect from using our teas. Matchami shall be obligated to ensure the product is safe and meets the satisfactory conditions up until the point of delivery. Dissatisfaction with the results of the product will not be grounds for a refund.
5. Due to the nature of our product being an edible and consumable tea, it can not be returned once opened. Matchami must be un-opened to qualify for refunds of the returned products. All Returns may be shipped to: Matchami - 15232 US Highway 19 N, Clearwater FL 33764
We love our customers too much to release your information to other third party organizations. Matchami promises to never release your personal information to other organizations for the purpose of marketing, communication or sales without the customers prior agreement.